Booking Terms and Conditions

Booking your accommodation

You may request a reservation either on-line, or by email to This email address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by telephone to 00351 282 697857. 

When requesting a reservation, you are invited to specify your special requirements. These might include additional fold-out beds, cots, high chairs, welcome packs, tennis coaching, beauty treatments, therapies, or any other special requests that you may have. 

When you book we will send a provisional confirmation document by email. Please check all the details and contact us immediately if anything appears incorrect or incomplete. 

In order to confirm your booking, we will require a non-refundable deposit of 30% of the booking amount, on receipt of which we will send you a final confirmation by email.  

The balance of 70% is due 8 weeks prior to your arrival. 

Credit card details and authorisation are required to guarantee a rental security deposit of 500€ (five hundred euros). These will be requested on your arrival at Reception. Once authorisation has been received, you will then be provided with the access details for your villa. 

In the event that costs must be incurred to make good any losses, breakages or damages incurred by your party during your stay, or to carry out excess cleaning should your party leave the villa in a particularly dirty condition, such costs may be charged to your credit card, up to the total value of the rental security deposit. Excess cleaning is defined as the additional time spent cleaning the villa over and above the standard number of hours plus one. A schedule of standard cleaning visits including tasks and number of hours can be provided on request.  Any such charge(s) will be made within two weeks of your departure and will be advised to you by email, along with the reason(s) for the charge(s). Tranmer - Mediação Imobilária Limitada and its employees reserve the right to determine the extent of the losses, breakages or damages and/or the number of hours of additional cleaning required at the hourly rate of 11€ per hour plus IVA (value added tax) at the applicable rate. 

Arrival and Departure Times

Check-in at the Reception Building is available between 3.00pm and 6.00pm, Monday to Saturday. Your villa will not be available before 3.00 pm unless an earlier check-in is specifically requested and confirmed in writing prior to arrival. If your arrival time is likely to be outside of these hours, it is imperative that you inform us, so that we can make alternative arrangements for you to access your villa.

Villas should be vacated by 10:00 am on the day of departure, unless a later check-out is specifically requested and approved in writing prior to arrival. A significantly earlier check-in or later check-out time may be subject to an additional part-day charge.

Cancellation

The following cancellation terms will apply:-

Travel Insurance

We strongly recommend that you take out personal travel insurance for all members of your party. If you cancel for any reason covered by your policy you may be able to re-claim your cancellation charges from the insurance company.

Behaviour

AlmaVerde prides itself on creating a harmonious environment for all our guests and residents to enjoy. Please respect this ethos and act accordingly. The company reserves the right at any time to terminate your stay or that of any members of your party due to misconduct. No refunds will be given. Furthermore the company shall be under no obligation to pay compensation or meet any costs or expenses incured as a result of your stay being terminated.

By confirming your booking with AlmaVerde you undertake to accept responsibility for any losses, breakages or damages to the contents of the villa, to the villa itself or to any property owned by AlmaVerde that may be caused by you or any other member of your party. Payment for any such losses, breakages or damages will be deducted if full from your security deposit, and any shortfall in such payment shall be rectified at the time, directly to the reception. 

Pets

Dogs and cats are allowed by prior arrangement only. No other pets are allowed. Please indicate any such requirements at time of booking. The reservations team will check the suitability of the accommodation and advise accordingly. Guide dogs are welcome in all accommodation.

Pets should walk the public road always accompanied by their owners, and never unleashed.

Any damage caused by the pet will be charged from the security deposit .

Smoking

All of our villas are non-smoking. You are welcome to smoke outside the villa, so long as you use the ashtray provided.

Problems & Complaints

If you require any assistance during your stay, please notify our reservations or hospitality team, who will endeavour to resolve any problems as soon as possible. If you remain dissatisfied for any reason, please notify the Hospitality Manager in writing within 28 days of the end of your stay. Each villa also has an official Complaints Book to be used in accordance with Portuguese legislation.

Our Obligations

Our obligation is to provide you with the accommodation that you have booked as per our confirmation.  All information provided on the website is as accurate as possible for the standard of accommodation for each villa type.  However this information may be subject to change, and we reserve the right to make unavoidable changes without notice. We will use our best efforts to ensure that the amenities, services and facilities advertised are available during your stay, but cannot make any guarantees in this respect. We will endeavour to advise you at the earliest possible opportunity of any significant changes to your booking.  

Information Provided 

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